1 jobs found in London

Role: Customer Experience Officer Salary Range:  14 pound + bonus for achievements Permanent Position We're passionate about making our clients satisfied and up to date with our services. We work with many e-commerce businesess across the globe. We’re looking for a dynamic, empathetic and passionate customer service representative to join our team and help us deliver an outstanding experience for our customers. What you’ll be doing on a day-to-day basis Providing exceptional support to our customers across a number of different channels, including social media, email, live chat, and phone Identifying problems quickly and liaising with our engineering team to resolve customer issues Responding to customer complaints and escalating issues as required Understanding and sharing customer feedback and ideas with our product team Communicating any outages or incidents that are affecting our users You will receive the full training Interview Process Initial chat with talent team Short task to be done at home Declaration of your start date Requirements You’re a great communicator You’re flexible and quick to adapt to change You take ownership of your work You’re friendly with a passion for building great relationships and a positive culture If you have a clean criminal background Benefits 33 days of paid holiday free coffee and snacks team lunch every friday