Cross Boarder Talents

14 job(s) at Cross Boarder Talents

Cross Boarder Talents
May 08, 2019
Full time
Job Description: Customer Service B2B for distributors of clients products.  Job Requirements: Requirements: English Native / Fluent; Local Candidates; Previous experience in Contact Center and if possible at the technical level; 12th  grade; Immediate availability. EU work permit required Work Schedule: Monday to Friday, 09h-18h. Fixed slacks at the weekend. Salary Benefits: What we Offer: Contract (12 Months): 908€ / (Gross, holidays + christmas allowance and meal allowance)
Cross Boarder Talents
May 08, 2019
Full time
Job Description: Cross Border Talents is recruiting 7 French Customer Service Agents to work at one of our Clients in Lisbon, Portugal. Our Client offers an opportunity to build your career in a unique way, a way that creates an impact on you and your professional career. Their team has an open and entrepreneurial spirit, allowing to influence the way our Client operates today and builds the future of tomorrow. Our Client's projects and opportunities are geared towards teamwork, performance, an attractive career and personal development.   Your Role as a Customer Support Agent: Answering tickets (English and French) according to SLA, TRT and quality requirements Following 'case-handling' protocol (will be defined for most of the known cases) Using canned responses as well as free flow responses depending on the issue Investigate issues using various tools: usage & users management tools, 3rd parties payment systems Review, categorize and escalate Feedback (an option in the rider app for users to provide feedback) Review and tag feedback cases based on content Escalate to tickets Evaluating when to escalate issues; escalate issues to tier #2 and to tier #3 directly Ad hoc deep dives analysis on cases received Job Requirements: Your Profile as a Customer Support Agent: BA/BS degree or equivalent practical & relevant experience of 3+ years in customer service profile Previous customer service experience using similar platforms and channels Responsible, qualified to handle sensitive user info Proven ability in working in a metrics-driven environment inclusive of CSAT and case resolution times Previous experience in troubleshooting & customer support Previous experience working with Google products (good to have skill) Experience in data center environment providing customer support, triaging & resolving issues Ability/experience in handling technical/financial product support through all channels - Phone, Email, and Chat Excellent business writing skills Good typing speed (50 wpm & more) Service oriented approach Fluent in English & French Excellent oral & written business communication skills Proficient in Microsoft Office/Google Suite EU Work Permit Preferred Qualifications: Ability to work in a multicultural environment, and as part of cross-functional teams. Attention to details. Strong analytical background and experience. Ability to multitask and prioritize under pressure. Ability to work in a dynamic and fast-paced environment. Salary Benefits: Cross Border Talents' Client Offer: Pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path New office facilities in a convenient location in Lisbon "Normal Work Schedule" - no shifts  1 Year contract
Cross Boarder Talents
May 08, 2019
Full time
Job Description: Ever thought of starting an international career, meeting people from different countries and being in touch with a different culture? If you have a traveler spirit and want a change of scenery then we have a good career project for you: One of our clients is a multinational company and their company branch in Sofia is currently looking to insert a French Customer Support Representative in a technical support project for a prestigious American company.   Job Requirements: We are looking for Requirements • Native or fluent level French (C1); • Good understanding of English (B2); • Ability to work in a team environment; • Ability to build trust with the customers; • Preferably with experience in customer service. Bonus Skills • Profile oriented towards healthy way of life and sports. Salary Benefits: Our Offer Our client believes the staff is their most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us* are: • salary much higher than the average Bulgarian wage (1600 BGN gross); • accommodation in a hotel or apartment arranged by our client, for a period of up to 1 month, in the beginning of the employment; • support in finding an apartment afterwards; • monthly rental bonus (after the accommodation in a hotel/apartment, arranged by our client), in addition to monthly salary, for the amount of 300 BGN gross; • reimbursement of a ticket, for the amount of up to 150€, received with employee's first salary; • all our employees receive also: 1) meal vouchers (60 BGN), per month for 8-hour working day; 2) additional health coverage; 3) free transportation for yearly and late shifts; • In our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks.
Cross Boarder Talents
May 08, 2019
Full time
Job Description: Our client is worldwide leader in Customer Experience Management and shared services for international markets. With our team of 5.000 employees we are providing services to around 56 countries in 28 different languages.   As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent. Join us! Be part of a multicultural environment.     Role   The ideal candidate is curious, innovative and motivated by the idea of being part of a highly qualified team that provides a high quality service to clients and future clients of the company. Join a young and dynamic team that has more than 80 employees engaged in the growth of the project.     Missions:   Assure a customer service of exceptional quality; Help customers with their accounts, internet browser issues and billing;  Communicate information related to products and services to customers.   Job Requirements: Essential Criteria:   Be able to demonstrate a keen interest and   passion in computer technology ;   Native speaker level in   Arabic ;   Passion   for films and television series;   Working with Others   - Team player with strong problem solving and conflict management skills; Friendly proactive attitude and great communicator in challenging situations;   Problem Solving   - Demonstrates problem solving and troubleshooting skills; Good reasoning and analytical skills;   Planning & Organizing   - Good multi-tasking and typing skills;   Creativity   - Ability to think out of the box to amaze customer and teammates experience in call center environment demonstrating professional phone skills. Work Schedule  40 Hours per week on a rotational shift pattern from Monday to Sunday, 7.00 am to 8.00 pm.   Salary Benefits: What our clients offer Competetive monthly salary Fixed Bonuses: Holiday Bonus and Christmas Bonus are paid every month, independent of assiduity or performance.   Reasons to join us   Start an international career; Be part of a successful and growing company; Being involved in projects for worldwide brands; Meet people from all over the world, making friendships for life; Develop your language skills in an international environment; Join the company elected Great Place to Work; Keep in touch with your home country, working with your native language; Take advantage of our frequent internal career opportunities; Enjoy the job security and long-term employment perspective of an industry-leading, global company  
Cross Boarder Talents
May 08, 2019
Full time
CBT    is a specialist recruitment consultancy with a global network of offices across Europe, Americas, Middle East, Australasia and Africa. Forged in 2001, our successful heritage of matching talented job seekers to organizations across Europe, Americas and Africa illustrates CBT's commitment to this ambition and our understanding within our areas of specialism; - Engineering - ICT - Medical When you are looking for a temporary, contract or permanent position, we will match specific job profiles with unique skills.  At the moment   Cross Border Talents   is looking for   French, German, Italian, Dutch, Danish, Norwegian, Swedish, Slovak, Hungarian, Turkish, Arabic    speakers to fill several vacancies. Are you interested in moving abroad?  We have several opening for Customer Support Representatives for our client in Portugal Technical support for various languanges for our client in Athens Greece Travel advisor and Online Game Support for our client in Sofia Bulgaria   Cross Border Talent's Client Offer:  Competetive monthly salary    Fixed Bonuses: Holiday Bonus and Christmas Bonus are paid every month, regardless of assiduity or performance.  Reasons to join us   Start an international career;  Be part of a successful and growing company;  Being involved in projects for worldwide brands;  Meet people from all over the world, making friendships for life; Develop your language skills in an international environment; Join the company elected Great Place to Work;  Keep in touch with your home country, working with your native language; Take advantage of our frequent internal career opportunities;  Enjoy the job security and long-term employment perspective of an industry-leading, global company  Interested send your CV to minerva.bernardo (at) cbtalents.com
Cross Boarder Talents
Oct 10, 2018
Full time
Job Description: Cross Border Talents is recruiting 7 French Customer Service Agents to work at one of our Clients in Lisbon, Portugal. Our Client offers an opportunity to build your career in a unique way, a way that creates an impact on you and your professional career. Their team has an open and entrepreneurial spirit, allowing to influence the way our Client operates today and builds the future of tomorrow. Our Client's projects and opportunities are geared towards teamwork, performance, an attractive career and personal development.   Your Role as a Customer Support Agent: Answering tickets (English and French) according to SLA, TRT and quality requirements Following 'case-handling' protocol (will be defined for most of the known cases) Using canned responses as well as free flow responses depending on the issue Investigate issues using various tools: usage & users management tools, 3rd parties payment systems Review, categorize and escalate Feedback (an option in the rider app for users to provide feedback) Review and tag feedback cases based on content Escalate to tickets Evaluating when to escalate issues; escalate issues to tier #2 and to tier #3 directly Ad hoc deep dives analysis on cases received Job Requirements: Your Profile as a Customer Support Agent: BA/BS degree or equivalent practical & relevant experience of 3+ years in customer service profile Previous customer service experience using similar platforms and channels Responsible, qualified to handle sensitive user info Proven ability in working in a metrics-driven environment inclusive of CSAT and case resolution times Previous experience in troubleshooting & customer support Previous experience working with Google products (good to have skill) Experience in data center environment providing customer support, triaging & resolving issues Ability/experience in handling technical/financial product support through all channels - Phone, Email, and Chat Excellent business writing skills Good typing speed (50 wpm & more) Service oriented approach Fluent in English & French Excellent oral & written business communication skills Proficient in Microsoft Office/Google Suite EU Work Permit Preferred Qualifications: Ability to work in a multicultural environment, and as part of cross-functional teams. Attention to details. Strong analytical background and experience. Ability to multitask and prioritize under pressure. Ability to work in a dynamic and fast-paced environment. Salary Benefits: Cross Border Talents' Client Offer: Pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path New office facilities in a convenient location in Lisbon "Normal Work Schedule" - no shifts  1 Year contract
Cross Boarder Talents
Oct 10, 2018
Full time
Job Description: Cross Border Talents is hiring English Speakers to work as   English Retention Productivity Advocate in Lisbon, Portugal.   Our client  currently  has  10  office  buildings  in  Portugal.  Seven  of  these  are  located  in Lisbon, including the Headquarters. All international projects are based in Lisbon.     The job   As a member of the Retention team (Inbound Saves and Outreach), you will be the point of contact via phone  and  email  in  English  to the customers,  fostering  a  positive  and  collaborative  experience  for prospects  to  learn  about,  engage  with  and  realize  the  benefits  of clients products.  You  will  hold business conversations with customers to understand their challenges, identify needs, overcome issues, realize  cross  sell  and  upsell  opportunities  and  guide  them  through  troubleshooting  to  ensure  their business gets the full value from our subscriptions.   A ctivities   •   Engage  with  customers  across  industries,  company  sizes  and  types  to  determine  their  needs  and identify opportunities to fulfil their requirements with the leading cloud technologies; •   Proactively  assist  customers  with  subscription  set  up  challenges,  dunning  issues  or  next  best  action campaigns; •   Engage in discovery of customers pain points, guide through basic troubleshooting steps and uncover business needs to identify best solution moving forward and ensure their business gets the full value from our subscriptions.   Job Requirements: Fluent in English (C1/C2) Work experience on this domain Customer orientation and good stress management Excellent communication and presentation skills Available  to work 40 Hours per week on a rotational shift pattern from Monday to Friday, 05:00h to 18:00h. EU Work Permit required   Salary Benefits: Cross Border Talents' Client offer: Base salary Initial Contract (12 months) Career Opportunities and good work environment Advantages: Paid Training Health Insurance (after 6 months) Fixed-term, renewable employment contract
Cross Boarder Talents
Oct 10, 2018
Full time
Job Description: Customer Service B2B for distributors of clients products.    Job Requirements: Requirements: English Native / Fluent; Local Candidates; Previous experience in Contact Center and if possible at the technical level; 12th  grade; Immediate availability. EU work permit required   Yes Work Schedule: Monday to Friday, 09h-18h. Fixed slacks at the weekend. Salary Benefits: What we Offer: Contract (12 Months): 908€ / (Gross, holidays + christmas allowance and meal allowance)
Cross Boarder Talents
Oct 10, 2018
Full time
Expiry Date:   08.10.2018   Job Description: Cross Border Talents is recruiting an Italian Video Content Analysts to work at one of our Clients in Lisbon, Portugal. Do you love social media? Are you a fan of vlogging or constantly looking to videos to help solve your challenges? If the answer is yes, then you must start your career with a global company working as a Video Content Analyst for the world’s best loved video-sharing website. Our client is an American multinational company providing information technology, consulting, and business process outsourcing services. Our client combines a passion for client satisfaction, technology innovation, deep industry and business process expertise. With over 100 development and delivery centers worldwide, our Client is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Job Requirements: Your Role as a Video Content Analyst: Review user reports regarding website content Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner Make well-balanced decisions and help resolve inquiries to defined policies and procedures Use market specific knowledge and insights to spot and scope solutions to improve the support of user community Review sensitive content, sometimes involving graphic or disturbing subject matter Your Profile as a Video Content Analyst: Fluency in Italian (at least C1 level, ideally native) Can read, write, comprehend and have basic conversation in English Availability to work on a three-shift mode (7 days a week) Excellent communication (verbal and written) and interpersonal skills Quick learner and adaptable to learn new processes, concepts, and skills Excellent organizational and time management skills Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard Have a neutral mindset to alternative video content that needs classification EU Work Permit Salary Benefits: Cross Border Talents' Client Offer: Pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path New office facilities in a convenient location in Lisbon
Cross Boarder Talents
Oct 10, 2018
Full time
Job Description: The MPN/CSP Partner Advocate: Frontline is responsible for being the first point for contact via chat or phone in English for partner queries and obsessing over their needs while delivering a world-class engagement experience and resolving their issues quickly and completely. Part of your daily activities will be: •Answer incoming inquires via any applicable support channel (phone, chat, online submission, etc.); •Conduct proactive outreach to partners either as part of an open case or for a campaign as needed; •Help drive partner satisfaction by providing accurate information, prompt call backs, and timely follow-ups on all action items; •Ensure that customers and partners are aware of, and can take advantage of, all relevant offerings, resources and services. Job Requirements: Your profile:  ● Fluency in English (at least C1 level, ideally native)  ● Can read, write, comprehend and have basic conversation in English  ● Availability to work on a three-shift mode (7 days a week)  ● Excellent communication (verbal and written) and interpersonal skills  ● Quick learner and adaptable to learn new processes, concepts, and skills  ● Excellent organizational and time management skills  ● Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard   Salary Benefits: We offer:  ● Pleasant and inspiring working atmosphere  ● Opportunity to be part of a rapidly expanding global organization with irreproachable reputation  ● Professional development and clear career path  ● New office facilities in a convenient location in Lisbon  ● Training & development opportunities 
Cross Boarder Talents
Oct 10, 2018
Full time
Job Description: Customer Service:. Support via chat, email and telephone. Troubleshoot issues with advertising campaigns and marketing strategies. Job Requirements: Fluent English (Level C1 / 2); for Locals; Soft Skills; Customer support profile; Completed High School Work Schedule:  Full-Time schedules, from 8 am to 6 pm, Monday through Sunday, with two random slots during the week. The hours are 8 hours a day and 40 hours a week. Salary Benefits: 908€ / (Gross, holidays + Christmas allowance and meal allownace).
Cross Boarder Talents
Sep 10, 2018
Full time
About the Software Engineer position We are looking for a Software Engineer who will assist us with design, development and installation of software solutions. Your duties will include development, writing code, and documenting functionality. You should be able to build high-quality, innovative and fully performing software in compliance with coding standards and technical design.   Software Engineer responsibilities are: Organize full lifecycle software development Prepare specifications and determine operational feasibility Write well designed, testable, efficient code Prepare software verification plans and quality assurance procedures Organize documenting and maintenance of software functionality Integrate software components into a fully functional software system Evaluate and deploy software tools, processes and metrics Provide support and consulting on software systems usage Ensure compliance with project plans and industry standards   Software Engineer requirements are: 3+ years' experience of working on a Computer Software Engineer or Software Developer (http://link...) position Are a strong data engineer and have deep knowledge of at least Scala or Java,  Apache Spark, Apache Kafka, Apache Airflow, Google Data Studio is a very nice to have; Good experience in designing interactive applications and with test-driven development Good knowledge to develop software in C, C++, C#, Java or other selected languages Experience in documenting requirements and specifications Close familiarity with software engineering tools, software development methodology and release processes Exposure to the other Data Science/BI/Analytics tools/languages/concepts such as Tableau, Python, Machine Learning; BS degree in Computer Science or Engineering What we offer: A (really) competitive salary based on experience; Working for an awesome and fast-growing start-up: new starters will enjoy substantial responsibility from day one and fantastic long-term career opportunities; Being part of an international team where each individual is valued; We empower our employees and responsibility and freedom stand central; Flexible working hours; Work from home; Free beer at Friday.            
Cross Boarder Talents
Sep 10, 2018
Full time
About the Data Analyst position We are looking for a certified Data Analyst who will help us turning data into information, getting insights and developing business decisions based on the analysis results. Your responsibilities will include conducting full lifecycle analysis to include requirements, activities and design and also monitor performance and quality control plans to identify improvements. We expect you to possess analytical mindset with creative approach to tasks and the ability to find patterns and correlation when dealing with big volumes of information. You should also be able to work under a flexible schedule and report on your findings in a detailed and straightforward manner.   Data Analyst responsibilities are: Manage databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Collect required data, analyze results using statistical techniques and provide ongoing reports Retrieve information from primary or secondary data sources and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Review computer reports, printouts, and performance indicators to locate and correct code problems Collaborate with management to prioritize business and information needs Find and evaluate new process improvement opportunities   Data Analyst requirements are: 3+ years' experience of working on a Data Analyst or Business Data Analyst position Significant experience of working with data models, database design development, data mining and segmentation techniques Excellent knowledge of statistics and experience using statistical packages for analyzing datasets, including Excel, SPSS, SAS and so on Good practical experience with reporting packages (e.g. Business Objects), databases (SQL etc), programming (XML, Javascript, or ETL frameworks) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Good report writing and presenting skills BS degree in Mathematics, Economics, Computer Science, Information Management or Statistics What we Offer: A (really) competitive salary based on experience; Working for an awesome and fast-growing start-up: new starters will enjoy substantial responsibility from day one and fantastic long-term career opportunities; Being part of an international team where each individual is valued; We empower our employees and responsibility and freedom stand central; Flexible working hours; Work from home; Free beer at Friday.
Cross Boarder Talents
Sep 10, 2018
Full time
About the Back-end Developer position We are looking for a Back-end Developer who will be responsible for the server side of company's web applications. You will work closely with our engineers to ensure system consistency and improve user experience. You should be able to develop and maintain functional and stable web applications to meet our company’s needs. Therefore you have to possess excellent programming skills and a passion for developing applications or improving existing ones.   Back-end Developer responsibilities are: Take part in the entire application lifecycle, focusing on coding and debugging Write quality code to develop functional web applications Develop and maintain UI tests to optimize performance Debug applications and detect and fix errors Work together with Front-end Developers to integrate UI elements with server side logic Implement modern technologies to improve legacy applications Collect, analyze and address technical and design requirements Help to create reusable code and libraries for future use Train and support internal teams Interact with developers, designers and system administrators to identify new features Stay informed about emerging technologies   Back-end Developer requirements are: 3+ years' experience of working on Back-end Developer position Solid experience with programming languages like Java, Ruby, PHP and Python Excellent understanding of the entire web development process (design, development and deployment) and application lifecycle Good practical experience with CMS framework Good knowledge of front-end languages (e.g. HTML, JavaScript and CSS) Strong analytical and time management skills Good teamwork skills with a problem-solving attitude BSc degree in Computer Science or other relevant area