Macfort Incorporation

1 job(s) at Macfort Incorporation

Macfort Incorporation Lagos, Nigeria
Dec 17, 2019
Full time
Job Description Assist customers with questions, inquiries and complaints Promote goods and services offered by the company. Keep records of customers’ information. Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships. Liaise with managers or other employees who might be able to provide further assistance. Assist with placement of orders, refunds, or exchanges. Utilize computer technology to handle high call volumes. Job Requirements B.Sc/HND in any discipline. Minimum of 2 years experience working as a Customer Care Agent. Strong communication skills, including active listening and clear articulation. Ability to solve problems and alleviate conflicts or escalate tactifully. Ability to work individually and as a team. Ability to multitask, manage time, and prioritize.