5 jobs found in Portugal

Description Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands. Your Role as a Customer Support Agent: Answer to inbound calls and customer inquiries; Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner; To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. To troubleshoot through the use of open questions, support documents and system training. To be able to offer recommendations to common problems or frequently asked questions Requirements Fluency in German (C2 Level or Native); Good knowledge of English (B1 level); Typing Speed: 20 words per minute. Availability to work in rotating shifts Good computer skills; Any kind of previous experience or contact with clients Excellent communication skills; Good listening and empathy skills; Good time management skills; Team spirit and flexibility.   Benefits Competitive salary; Meal vouchers; Fixed-term, renewable employment contract; Private health insurance after 6 months of contract signature (additionally to the standard insurance). Airport pick-up and administrative assistance with your registration in Portugal; Reimbursement of your flight expenses Accommodation in one of our Client's company’s shared apartments; Free Portuguese lessons, sports activities and much more!!

Are you interested in a Freelance Job?GWR Consulting is now recruiting Mystery Shoppers to evaluate customer service level and/or product(s) in a particular store. GWR Consulting is a quality control and training provider for hospitality, retail, banking, automotive, schools and government agencies in the GCC, Levant, North Africa and Europe region.  Mystery shopper duties are: Imitating as actual customers would be the first duty of a mystery shopper. Visiting the pre-assigned store and evaluating the service/product level in the store Asking staff questions relating to product knowledge Writing a report to be submitted within 24hours following the visit (e-submission based -online survey)Visits can be done after working hours or on the weekends. (On candidate's free time).  As A Mystery shopper, you must have: Good communication skills. Must be at least 18 years oldHas an eye for detail and sharp observation skills Comfortable in writing a simple report No past experience required as long as you can speak and mutually exchange information, you can be a mystery shopper   Interested candidates are kindly requested to send an updated CV to recruitment@gwrconsulting.com Payment is based on the shopper fee and reimbursement if applicable ( as shopper is to purchase a particular product for certain clients) : Mystery Shopping visits with No purchase : fees per report vary between 3$ and 40$ depending on the visit type (phone calls, walk-in visit, luxury visit, automotive etc.)