Operations Specialist

  • WhiteCrow Research
  • Mexico City, CDMX, Mexico
  • Nov 29, 2019
Full time Consultant Executive Information Technology Purchasing-Procurement

Job Description

Roles & Responsibilities:


§  Escalation Management & root cause analysis skill.

§  Good customer interaction experience.

§  Assist the local subsidiaries with the setup of new agreements through the Microsoft eAgreements tool

§  Follow up on signing and activating of new agreements

§  Mirroring of newly activated Contracts in our ERP system

§  Data Management to reflect actual performance and price levels

§  Order creating and submission through the Microsoft Order tools

§  Following up on open orders, reconciliations of license reservations

§  Assist with changes on the customer portal

§  Clean up and standardization of contract cards across the region, according to program rules and status

§  Download of explore.ms data that will enable the business to analyze performance and act on opportunities

§  Assist in the sharing of the above data on the regional SharePoint Portals

§  Preparation and submission of contract related paperwork to the different ROCs

Knowledge, Skills and Abilities Required:

§  Excellent communication, organization, multitasking, and time management skills

§  Excellent Excel Skills including use of pivot tables

§  Solid problem solving, consultative and research skills

§  Experience in sales, SAM and business related activities in software industry would be an added advantage

§  Should have working experience Microsoft Tools (MOET, POET, eAgreement, explore etc.) 

§  Experience with Navision is an advantage

§  Should have working experience with LARs and software distributors.


Education Qualifications and Work Experience:

§  The candidate must have a graduate degree from a recognized University

§  Microsoft licensing knowledge & certification will be added advantage.

§  Excellent English written & verbal Skills

§  3-7 years professional experience in software industry

§  Must be a team player and able to work with and through others.