Customer Care Personnel

  • Macfort Incorporation
  • Lagos, Nigeria
  • Dec 17, 2019
Full time Customer Service

Job Description

Job Description

  • Assist customers with questions, inquiries and complaints
  • Promote goods and services offered by the company.
  • Keep records of customers’ information.
  • Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships.
  • Liaise with managers or other employees who might be able to provide further assistance.
  • Assist with placement of orders, refunds, or exchanges.
  • Utilize computer technology to handle high call volumes.

Job Requirements

  • B.Sc/HND in any discipline.
  • Minimum of 2 years experience working as a Customer Care Agent.
  • Strong communication skills, including active listening and clear articulation.
  • Ability to solve problems and alleviate conflicts or escalate tactifully.
  • Ability to work individually and as a team.
  • Ability to multitask, manage time, and prioritize.