Desktop Support Engineer

  • Axiom Softwaresolutions
  • Munich, Germany
  • Nov 06, 2019
Contractor Information Technology

Job Description

Desktop Support  (Mac Exp )- Munich ,Germany - Contract .

Job Summary

The On-site Support technician has responsibility for the site support needs in Germany, Specifically in Munich

Our fast-paced, fun team provides user support and services in a fast-growing business, sets desktop standards, and facilitates end-user training. Everyone depends on our team’s communications skills and attention to detail.

Description

  • Provide 2nd & 3rd Level desktop support to internal employees, contractors, and vendors
  • Manage the team’s incidents queue and action all incidents within the given SLA
  • Work as part of an team that actions incidents remotely at all sites across the region
  • Manage the hardware repair process in region, liaising with our offsite and onsite hardware repair service providers.
  • Support Mac OS X Servers, troubleshooting access and permissions issues
  • Support the onsite managed print solution
  • Support the internal meeting room check-in system
  • Be an active and innovative team member, contributing to development and effectiveness, and undertaking other tasks as required
  • Establish effective communication flows to the users
  • Stay abreast of advances in technology
  • Recommend improvements in technology (hardware and software upgrades)
  • Recommend and assist in the evaluation of new techniques and tools to improve the efficiency and effectiveness

 

REQUIRED SKILLS / JOB EXPERIENCE

 

  • Experience with Mac OS X, iOS and Windows
  • Be able to provide support and communicate to employees of all job levels, from junior staff up to senior directors
  • Experience working in a cross-functional matrix organisation
  • Excellent communication skills, verbal and written
  • Extremely strong teamwork ethic and customer support focus
  • Fluency in  German and English is mandaotry, Additional language a plus.