Associate Technical Support / HelpDesk Support

  • KeyQ Consulting Limited
  • Leipzig, Germany
  • Nov 08, 2019
Full time Entry Level Information Technology

Job Description

Basic Requirements

  • Excellent German (C2 proficiency) and English writing, speaking and communication skills
  • At least 18 years old and above
  • High school graduates are encouraged to apply but preferably with 1-2 years of college education
  • Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days
  • No issues working in at any location assigned by the company

 

Preferred:

  • Familiarity with ITIL, Foundations certificate a plus
  • Experience working in a customer-centric environment
  • Knowledge of IT Service Desk ticketing tool (Service Now, BMC, etc.)
  • Knowledge of MS OS 8-10 and iOS 9-10
  • Knowledge of Chromium OS & Android OS
  • Experienced in a Service Desk environment or equivalent