Customer Service Officer

  • Pay2Home
  • Singapore
  • Nov 14, 2019
Full time Banking Customer Service Marketing

Job Description

Responsibilities

  • Demonstrate how customers can send money using our services or assist customers requiring help
  • Provide complete information about our products and services
  • Generate customer interest in our products and services
  • Manage of all aspects of customer enrollment process
  • Be part of the marketing team to achieve the conversion and transaction targets
  • Collect feedback from customers on our products and escalate them as soon as information is acquired
  • Follow up on inquiries and sales opportunities
  • Provide the first point of contact for customers
  • Monitor competitor's activities and evaluate marketing events
  • Carry out customer surveys to understand demand and manage brand positioning
  • Manage & maintain the retail service standards

Requirements

  • Able to work independently
  • Initiative
  • Highly motivated
  • Excellent communication skills
  • Committed and be knowledgeable in our range of products and services
  • Customer service and sales oriented
  • Proactive in initiating conversation with potential customers to promote our products and create interest
  • Willing to work on Weekends & Public holidays
  • Willing to travel to different event locations

Benefits

  • Generous incentives
  • Allowances

Why Join Us?

  • Outstanding career advancement opportunities await our staff
  • We encourage adaptability to our company's learning culture to improve and enhance our employees in work & personal life
  • We practice vibrant and energetic office culture
  • To be part of a dynamic multicultural team
  • Opportunity to work with cutting-edge technology and an innovative company with a great future and rapid growth objectives
  • Attractive salaries that commensurate with work experience

*Kindly note that this position is for a position in Singapore. Candidates must be willing to relocate to Singapore.